ALL SALES ARE FINAL! There will be no refunds or exchanges issued for any purchased product unless the product is deemed to be defective by the MERCHANT or applicable laws. If a product is defective, it must be shipped back to the merchant within 10 days of purchase with all tags and wrappings attached before a refund/exchange will be issued. Product(s) must be completely unused and unaltered in order to be reimbursed.

 

PLEASE NOTE: Once products have been shipped, I am not responsible for any issues that arise with lost, held, or stolen packages. Ownership of a package transfers immediately to buyer upon delivery of the package to the shipping carrier.

 

Incorrect Address: If you provide an incorrect address at the time of purchase and your order has already been shipped, I am not responsible for any delay/non-receipt of package due to your error. Any issue with delivery must be taken up with the shipping carrier.

 

QueenBee Headquarters is a professional and trendy hairstylist and hair extension provider who reserves the right to limit or decline any returns or exchanges regardless of whether a customer has a receipt or is not satisfied with their purchase. Every eligible return item is subject to a refund verification process and applicable state laws. The owner of this company has the absolute authority to make final decisions regarding all returns/exchanges.

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SHIPPING POLICY

 

HOW LONG IS SHIPPING?

Shipping can take up to 5-10 BUSINESS DAYS AFTER THE PROCESSING PERIOD. Most times our items ship out extremely fast, but please keep in mind they can take up to 5-10 BUSINESS DAY after your processing period.

 

HOW DOES THIS WORK?

Once your order is placed, there is a mandatory 24-72 hour processing period (up to 3 FULL BUSINESS DAYS). This time frame does not count towards your business days for shipping and tracking. Business days are not weekends nor holidays.

 

Once your processing period clears, your ORDER'S business days begin. Once we ship your order, you will immediately receive a tracking number to the email you provided us with around/on the 4th OR 5th business day.

 

Once you receive your tracking number, give it a few hours to update into the carrier's system. Shipping takes an additional 1-3 business days depending on your location. In total, shipping take 5-7 or 5-10 BUSINESS DAYS.

 

WHAT ARE BUSINESS DAYS?

Business days do not include weekends or holidays.

*Expedited shipping is not available for these items. If you'd like to cancel your order for a full refund before your order ships, contact customer service.*

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PLEASE BE ADVISED THAT DELAYS CAN HAPPEN WHICH IS BEYOND OUR CONTROL. UNDER CERTAIN CIRCUMSTANCES SHIPPING CAN TAKE LONGER.

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WE DO NOT CONTROL THE SHIPPING CARRIERS UNDER ANY CIRCUMSTANCE.

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WE CANNOT CHANGE ANY ADDRESSES. BE SURE TO CHECK YOUR ADDRESS BEFORE CONFIRMING THE ORDER. IF YOUR ADDRESS IS INCORRECT, YOUR ORDER WILL BE CANCELLED.

 

We process, ship, and deliver hair extension packages Monday through Friday (excluding holidays). At this time, we do not offer shipping or delivery on Saturday, Sunday or holidays.

Following the processing of your order, you will receive an email notification of these details, followed by your tracking details for shipments. 

Processing time may be delayed if your shipping address is questionable and or order is flagged as a risk (we use this additional time to help ensure the security of your payment information).  We may require proof of identification for the billing information received. 

In the event there is an issue you will receive an email notification of these details

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Once you have placed your order we can not revise or alter shipping options. 

• We are not responsible for lost packages in the mailing system. 

• We are not responsible for incorrect address entered by you as the customer.